Privacy Policy

Information We Collect

We collect information you provide directly: name, phone number, email address, property address, and details about your insurance claim submitted through our contact form, contractor referral form, booking calendar, by phone, by text message, or by email. We also collect standard technical data automatically, such as IP address, browser type, and pages visited.

How We Use Your Information

We use your information to respond to inquiries, schedule appointments, evaluate and manage insurance claims, communicate about your claim or referral, and improve our website and services. We do not use your information for third-party advertising.

How We Share Your Information

We do not sell your personal information. We share information only as needed to provide our services (for example, with insurance carriers, appraisers, or contractors involved in your claim, at your direction), to comply with legal obligations, or with service providers who process data on our behalf under confidentiality obligations.

SMS/Text Messaging Terms

By providing your phone number, you consent to receive text messages from Frost Property Loss Advisors LLC related to customer care, appointment scheduling, and claim status updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or contact us at contact@frostpla.com or (214) 805-0015.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS opt-in consent will never be sold or shared with anyone for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data.

You can cancel SMS messages at any time by texting STOP to the number from which you received messages. You will receive a confirmation message, after which you will no longer receive texts from us. To rejoin, simply opt in again as you did the first time. Reply HELP for assistance or contact us at contact@frostpla.com.

Carriers are not liable for delayed or undelivered messages. Message frequency varies based on communication needs. Message and data rates may apply; contact your wireless provider with questions about your text or data plan.

Data Retention and Security

We retain client records as required by Texas Department of Insurance regulations and applicable law. We use commercially reasonable safeguards to protect your information.

Your Choices

You may opt out of text messages at any time by replying STOP. You may request access to or deletion of your personal information by contacting us, subject to records we are legally required to retain.

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